FAQ's
1. What types of products do you offer?
At Perfumeticss, we offer a curated selection of high-quality fragrances, including:
- Perfumes: A range of premium and artisanal perfumes for every occasion.
- Bakhoors: Traditional and exotic bakhoors to enhance your space with rich aromas.
2. How can I place an order?
To place an order, follow these steps:
- Browse our collection and select the items you wish to purchase.
- Add your chosen products to your cart.
- Proceed to checkout and enter your shipping and payment information.
- Review your order and complete the purchase.
You will receive a confirmation email with your order details once the process is complete.
3. What payment methods do you accept?
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
All transactions are securely processed through our payment gateways.
4. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your shipment. You can use this tracking number to check the status of your delivery.
5. Can I modify or cancel my order?
Once an order is placed, it cannot be modified or canceled. If you need to make changes, please contact us as soon as possible, and we will do our best to assist you before the order is processed and shipped.
6. What is your return policy?
Please refer to our Return Policy for detailed information on returns and refunds. Generally, you can return unused and unopened items within [30] days of receipt for a refund. Certain items, such as opened perfumes and bakhoors, are non-returnable for hygiene reasons.
7. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please note that customs duties and taxes may apply and are the responsibility of the recipient.
8. How do I know if a product is in stock?
Product availability is updated in real-time on our website. If an item is out of stock, it will be indicated on the product page. If you have specific questions about stock levels, please contact us at perfumeticssshop@gmail.com.
9. What should I do if I received a defective or incorrect item?
If you receive a defective or incorrect item, please contact us immediately at perfumeticssshop@gmail.com. We will arrange for a replacement or refund and cover any return shipping costs if the error was on our part.
10. How do I contact customer service?
For any questions or assistance, you can reach our customer service team via email at:
Email: perfumeticssshop@gmail.com
We are here to help and will respond to your inquiries as quickly as possible.
11. Do you offer gift cards?
Currently, we do not offer gift cards. However, we are always looking to improve our services and appreciate your feedback on this matter.
12. How can I sign up for your newsletter?
To receive updates on new products, promotions, and more, you can sign up for our newsletter at the bottom of our website. Simply enter your email address in the subscription box and follow the prompts.
13. How can I unsubscribe from the newsletter?
If you wish to unsubscribe from our newsletter, you can do so by clicking the "unsubscribe" link at the bottom of any newsletter email you receive from us.
If you have any other questions or need further assistance, don’t hesitate to reach out to us at perfumeticssshop@gmail.com. Thank you for shopping with Perfumeticss!