Return Policy
Return Policy
Introduction
At Perfumeticss, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as easy as possible. Please read the following guidelines to understand our return process and requirements.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be initiated within [30] days of receiving your order.
- Condition: The product must be unused, in its original packaging, and in the same condition as when you received it. For hygiene reasons, we cannot accept returns on opened or used items, including perfumes and bakhoors.
- Proof of Purchase: A receipt or proof of purchase is required to process a return.
How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email us at perfumeticssshop@gmail.com with your order number and the reason for the return. We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
- Pack the Item: Repack the item securely in its original packaging, including all accessories, manuals, and any promotional items that were included with your order.
- Return Shipping: Ship the item to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective item.
Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within [7-10] business days. Please note that shipping fees are non-refundable, and you are responsible for any return shipping costs unless otherwise specified.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at perfumeticssshop@gmail.com. We will arrange for a replacement or refund, including any return shipping costs.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on the following items:
- Opened or used perfumes
- Opened or used bakhoors
Contact Us
If you have any questions about our return policy or need assistance with a return, please reach out to us at:
Email: perfumeticssshop@gmail.com
Thank you for shopping with Perfumeticss. We appreciate your understanding and look forward to serving you!